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Order by Phone: |
Call 1-330-488-3142 |
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On-Line |
On-line ordering is processed through PayPal. PayPal uses a secure on-line shopping cart system which transfers your credit card information in an encrypted form. | |
| Order Discounts: | For orders over 1,000 lbs, call for discounted shipping rates. This does NOT apply to Fasteners. |
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| Fastener Orders: | Free shipping for Blue Ox and Blue Max Fasteners on 50 boxes or more orders. Free shipping for Lumber Jack and AxeMan Fasteners for 60 or more box/pail orders. |
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| Prices: | Every effort is made to insure our prices are current, however, prices are subject to change without prior notice. | |
| Domestic Shipping: | Standard Domestic Shipping applies to the contiguous United States. Call for rates to Alaska and Hawaii. | |
| We ship daily by UPS, Fed-Ex and various other carriers. | ||
| If expedited shipping is needed, please call for the options available. | ||
| We do not offer COD. | ||
| All shipping charges on your invoice include any and all handling fees. | ||
| Non-Domestic Orders: | We do ship to Canada and several other countries. |
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| Wire Transfer Fee: | There will be a $35.oo fee for wire transfers. | |
| Returns: | No Returns on all wood construction material (ex. T & G, log siding, full log, half log, cants,... )Prior authorization from Discount Log Home Supplies (a division of Log Home Leader s of North America, Ltd) must be received before returning any merchandise. All returned items must be in new and saleable condition. There is a 15% restocking charge on returned merchandise. | |
| Returns must be requested within 30 days and must be delivered within 45 days to the origin from which it was shipped. (During the return authorization process you will be given this shipping address) Returns will not be accepted after 45 days. | ||
| When products are returned, your credit card will be credited for the returned amount, less any restocking and/or handling fees. If other payment method was used, refund will be made accordingly less any restocking and/or handling fees. | ||
| Custom Orders are Non-Returnable. | ||
| Lost or Short Shipment: | If you do not receive a complete order, please wait an additional 4 days before notifying Discount Log Home Supplies, as your order may have been seperated and delayed and by shipping carrier. If you have not received your complete order within 7-10 days, we will send a tracer to locate the missing portion of your order. | |
| Damaged Shipment: | Discount Log Home Supplies is not responsible for damaged or lost merchandise after it is delivered to or picked up by the carrier. Before accepting any shipment from a carrier, inpect it for external/internal damage, and report any damage to the carrier's agent within 24 hours. Follow the carrier's instructions. Then report any damage to Discount Log Home Supplies. We will work with you on ways to resolve the problem. Do not return any merchandise to us without authorization from Discount Log Home Supplies. | |
| Printing Errors: | Errors that appear on our website are subject to correction. Changes to products either in design, description, color, size, or availability are beyond our control. | |
Product Warranties: |
All Product warranties are offered through the manufacturer. | |